Returns & Satisfaction

We want you to love your custom 3D creations. If you are not satisfied, you have 30 days.

The deadline for canceling is 30 days from delivery. This applies to standard catalog items like toy models and keychains purchased directly from our online store.

To initiate a return or report a printing defect, please submit a request via our support team.

Email support@makeitprint.com

Refunds are processed within 30 days of receiving the returned model. Credit will be applied to your original payment method, and you will not incur any additional processing fees.

Return Conditions:

For a return to be eligible, please ensure that:

• Purchased within 30 days

• Original packaging

Items ineligible for return:

• Custom-designed modules or prints based on your specific CAD files or custom color requests.

• Items damaged through improper handling or post-processing by the user.

• Miniature models that have been painted or modified after delivery.

• Promotional items or digital STL file downloads.

We reserve the right to refuse returns on custom bespoke prints that meet specifications or show signs of tampering.

Shipping Goods

You are responsible for return shipping costs. Pack carefully; 3D prints can be fragile during transit.

Tech City, CA, USA

We recommend tracked shipping. We cannot refund items lost or shattered during the return trip without proof of delivery. Please ensure all miniatures are padded with foam during the packing process.

Gifts:

If your 3D model was a gift, you will receive a digital credit for MakeItPrint.com upon successful return receipt. Once verified, a gift certificate will be sent to your email.

For non-gifted items, the refund will be issued to the original purchaser's account.

Support

Questions about quality? Contact our engineers at support@makeitprint.com